Privacy Policy 

Privacy Policy

Revision Date: 11 July 2021

Just Breakout (Pty) Ltd (“us”, “we”, or “our”) owns and operates the which is used to facilitate the in-person escape room game (collectively, the “Service”).

We collect information through our website and in-person to provide and improve our Services to you. We are committed to protecting your personal information and we take reasonable precautions to safeguard its confidentiality. This policy describes the categories of information we collect, the purpose of such collection, the sources of information collected and the categories of third parties we share information with.

By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in the Privacy Policy has the same meaning as in our Terms and Conditions, accessible from

Purpose of Information Collected

The information we collect is may be used for several purposes including:

  • To administer the Service to you
  • To notify you about changes to our Service
  • To respond to your requests
  • To provide customer care and support
  • To monitor the usage of the Service
  • To support the operation of the Service, such as for billing, account maintenance and record-keeping purposes

Sources of Information Collected

Our primary source of information collected is directly from you. In addition, we may collect certain personal or non-personal information using other sources, including:

  • Our own cookies on our website
  • Third party cookies on our website
  • Usage Data on how the Service is accessed and used

Categories of Third Parties Information is Shared With

  • Third-party vendors or service providers of services crucial to providing the Service
  • Government agencies or other parties in response to legal process or other requests, where permitted by law

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Billing address
  • Banking details in case of a refund
  • COVID-19 Screening Information
  • Usage Data
  • Cookies
  • Post-game photo

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Post-game Photo

Upon completion of the in-person escape game, we offer the opportunity for a team photo which will be posted on our social media. By allowing a photo to be taken, you provide consent for this. If you do not consent to this, please mention it to the Game Master and a photo will not be taken.

Retention of Data

We will retain your personal information only for as long as is necessary for the purposes set out in this Policy.

Information Storage and Security

We employ industry-standard and/or generally accepted security measures designed to secure the integrity and confidentiality of all information submitted through the web-based Services. However, the security of information transmitted through the internet or via a mobile device can never be guaranteed. We are not responsible for any interception or interruption of any communications through the internet or for changes to or losses of data.

Transfer Of Data

Your information, including Personal Data, may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Just Breakout (Pty)Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service are not intended for children under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Your Privacy Rights

Under the Protection of Personal Information Act (“POPIA”), the Promotion of Access to Information Act (“PAIA”) and the Consumer Protection Act, you are provided with certain rights with regard to your personal information:

  • To know whether your personal information is collected or processed
  • To access the specific pieces of personal information collected about you, including a record of all third parties or categories of third parties having access to your personal information
  • To correct or rectify personal information collected about you, and/or delete specific pieces of personal information

To delete all the personal information collected about you, subject to certain exceptions

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact the Responsible Party

If you have any questions in relation to this policy or how we collect, use, store your data you can contact the Responsible Party under the POPI Act at: [email protected]



285 Lynnwood Road

Menlo Park